Technical Support

Technical Support

FAQ of ICAN BIKES

FAQ
Q1. What is your terms of packing?
A: Generally, we pack our goods foam inside ,carton outside ,if you want wooden box outside by Ocean shipping ,we could do that too . 

Q2. What is your terms of payment?
A: 4 payment terms

PayPal:commission about 4.0% -4.4% of the total cost

T/T(bank transfer):commission usually US$20-US$50 per payment
West Union: Free commission
Alipay :pay on alibaba ,about 2.8% commission

 

We'll show you the photos of the products and packages ,tracking number
before shipping

Q3. What is your terms of delivery?
A: EXW, FOB

Usually by EMS,DHL,Fedex,UPS,XDB and Ocean shipping


Q4. How about your delivery time?
A: Generally, if in stock ,ship within 3-7days ,if need new production ,need 20-60dyas 

The specific delivery time depends on the items and the quantity of your order.

Q5. Can you make customized painting?
A: Yes, we can make,we have professional designer team ,will make sketch as your request ,professional painting department make good quality painting

Q6. What is your sample policy?
A: Sample order available ,but need sample cost and shipping cost ,not free 

Testing available ,if passed test ,we will refund the price difference when bulk order


Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery ,quality comes first

Q8: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
   2. We take every customer 's need as our need ,try to meet them ,provide new model ,bike items specification ,information

  3.Safety and quality comes first ,use Toray T700/T800/T1000 carbon material to make production, update the machine every few years ,use new technology to produce ,offer traning classes every week to our workers ,sales

  4. Attend EuroBikes ,Interbike ,Taibei and Shanghai show, invite clients to visit our factory ,workshop and show room to make chance for clients which is Face to face communication to deep mutual trust and understanding

 

Packing for the frame

A customer open our carton to take the frame out

https://www.youtube.com/watch?v=gcP9VG-YZA8
 

P9 test report EN

Wheel production

How to make carbon rims in our factory

https://www.youtube.com/watch?v=QzzxGEHc1N0

https://www.youtube.com/watch?v=3NOGikOTTII

Hand built ICAN Wheel Video on Youtube

X6 EN Test Report







AERO-007 EN Test Report






Carbon fiber rim production line